The basic principle on which the Quality policy is based is:
“maximum customer and stakeholder satisfaction in respect of mutual expectations and needs, obtained thanks to the high quality of the products and services offered”
Through the systematic implementation of a Quality Management System compliant with the requirements of UNI EN ISO 9001, with the aim of pursuing the continuous improvement of our products and our service.
Therefore it means that:
We must continuously improve by designing and manufacturing innovative products in compliance with the applicable mandatory standards. The ability to continuously improve will be measured not just by verifying the achievement of the objectives established in the process policies, but also by evaluating the cost-benefit ratio whose value will be established by the Management in the quality system review taking into account market situations and customer expectations.
The Customer and the interested parties must always be held in the utmost consideration and we must all operate by focusing our attention on satisfying each other’s requests and on interpreting each other’s needs so that they can be translated into products and services that are increasingly responsive to everyone’s expectations.
The ability to work for customer satisfaction can be measured against the amount of complaints, the related costs, the delay times in the fulfilment of contractual requirements, etc., as well as verifying the achievement of the objectives set in the process policies. The Management will quantify the value of these indicators during the quality system review so that they are relevant, adequate and commensurate with market situations and customer expectations.
Quality is everyone’s personal responsibility and commitment and therefore it is the precise duty of the process managers and of each collaborator to work so that the foundations are laid to ensure that the objectives set out in this document, those relating to the processes and those defined periodically in the Management review are systematically reached. For this purpose, respect for the contents of the quality system procedures is essential, the level of application of which will be measured with DEFINED PERFORMANCE INDICATORS. The Management will determine the value of these indicators during the quality system review and on this occasion it may eventually decide to identify (and quantify) further indicators.
The Management formally undertakes to conduct a systematic and documented review of the quality system to ensure its continuous adequacy and effectiveness in meeting the requirements of the reference standard, the objectives expressed in the corporate quality policy, those defined in the process policies and those that from time to time will be defined, during the review. The review is the institutional occasion during which the measurement criteria for each identified indicator will be established and the necessary resources and the most appropriate and suitable means will be made available to allow the Process Managers involved to work so that the identified objectives can be achieved. The Management is aware that the contribution of each collaborator is fundamental to achieve the corporate objectives, and for this purpose has assigned precise tasks and responsibilities. The Management undertakes to invest in education and training, so that the most suitable conditions are created so that each collaborator can carry out his / her activity independently and is aware of how much his / her activity contributes and is important in order to achieve the quality objectives.